Thousands of British Airways passengers were stranded when the airline was hit by an IT failure on Wednesday. While the issue was resolved within a day, the problems faced by the airline may be far from over; it is expected that BA could be hit by millions of pounds in passenger compensation fees.
On Wednesday, British Airways (BA) was hit by a technical problem that led to the delay or cancellation of hundreds of its flights and the stranding of thousands of its passengers at London’s Heathrow (LHR), Gatwick (LGW) and City (LCY) airports. While the issue was resolved within a day, the glitch could now prove to be incredibly costly for the airline in the coming weeks and months, as iNews reports.
The outlet states that, due to European Union (EU) rules which govern air passenger compensation, the airline “could face a compensation bill of at least £8 ($9.62) million”. The Times, however, has stated that this figure could go up to £16 ($19.25) million. It also adds that affected travelers can claim for this compensation in addition to monies owed for a refund or the purchase of a new flight.
Offering her comments on how BA should negotiate the situation, Naomi Leach, Which? Travel deputy editor, was quoted by the latter outlet as saying, “This apparent BA systems failure is another kick in the teeth for travellers who are likely to have spent weeks worrying about whether their holiday flights will take off, so it is important that the airline moves to resolve the issue as quickly as possible to minimize disruption.”
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